Rich Queen Privacy Policy – How We Handle Your Personal Data

1. Information We Collect

When you register an account on rich queen, we collect personal details such as your full name, date of birth, email address, and mobile number to verify your identity and set up your player profile. We also collect payment-related information, including your preferred payment method and transaction history, to process deposits and withdrawals in Philippine pesos (PHP) accurately and securely. Device and usage data — such as your IP address, browser type, and pages visited — are gathered automatically to help us maintain platform security and improve the overall experience for players across the Philippines. If you contact our support team, the content of those communications may be retained to help resolve your query and improve our service quality. We do not collect sensitive personal information beyond what is necessary to operate the platform and comply with applicable regulations in the Philippines. All data collection is carried out in a transparent manner, and you will be informed of any significant changes to what we collect through an updated version of this policy.

2. How We Use Your Information

The personal data we collect is used primarily to operate your account, process transactions, and deliver the gaming services available on the platform, including sports betting, slots, bingo, and other entertainment options. We use your contact details to send account-related notifications such as deposit confirmations, withdrawal updates, and security alerts — we do not send unsolicited marketing messages without your consent. Identity and age verification checks are carried out using the information you provide during registration, as required to ensure that all players on the platform are at least 21 years of age in accordance with Philippine regulations. Usage data helps us identify technical issues, optimise the mobile experience, and understand which features are most valuable to players in the Philippines. We may use aggregated, anonymised data for internal analytics and platform improvement purposes, but this data cannot be used to identify any individual player. Rich queen does not use your personal information to make automated decisions that significantly affect your rights without providing a means for you to request human review.

3. Sharing Your Information

Rich queen does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes under any circumstances. We may share your data with trusted service providers — such as payment processors and identity verification partners — who assist us in operating the platform, and these partners are contractually required to handle your data securely and only for the purposes we specify. In cases where we are legally required to disclose information — for example, in response to a valid court order, regulatory request, or law enforcement inquiry applicable in the Philippines — we will comply with those obligations while notifying you where permitted by law. If rich queen undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be informed in advance of any material change to how your data is handled. We do not share your personal information with other players or make your account details publicly visible on the platform. Any third-party partner we work with is subject to data protection standards consistent with applicable Philippine privacy law.

4. Data Storage and Security

Your personal data is stored on secure servers with access restricted to authorised personnel only, and we apply industry-standard technical and organisational measures to protect it against unauthorised access, loss, or disclosure. All data transmitted between your device and the rich queen platform is encrypted using secure protocols, which is especially important when you are accessing the site on a mobile browser or public network. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable law or legitimate business purposes such as dispute resolution. When data is no longer needed and retention is not legally required, it is securely deleted or anonymised so that it can no longer be linked to you. While we take all reasonable precautions, no online platform can guarantee absolute security, and we encourage players to use strong, unique passwords and to keep their login credentials confidential. If you suspect any unauthorised access to your account, please contact our support team immediately so we can take appropriate action to protect your data.

5. Your Rights as a Player

As a registered player in the Philippines, you have the right to request access to the personal data we hold about you, and we will provide a copy within a reasonable timeframe upon receiving a verified request. You may also request that we correct any inaccurate or incomplete information in your account, and we will update our records promptly once the correction is confirmed. If you wish to have your personal data deleted, you may submit a request through our support team, subject to any legal retention obligations that prevent immediate deletion. You have the right to object to certain types of data processing, including direct marketing, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before withdrawal. If you believe your data rights have not been respected, you have the right to raise a complaint with the relevant data protection authority in the Philippines. Rich queen is committed to responding to all data rights requests in a timely and transparent manner, and we will keep you informed of the outcome of any request you submit.